1. Introduction 3
2. Main Body 4
2.1 Important Operation Management (OM) decision areas 4
2.1.1Quality management 5
2.1.2Service, product design 6
2.1.3 Process, Capacity design 7
2. 2 Operations management decisions to finance Service of National Bank of Oman 9
3. Conclusion and Recommendation 10
References 10