ABSTRACT………………………………………………………………………………………………………………………………………………..2
CHAPTER 1 – INTRODUCTION………………………………………………………………………………………………………………….6
1.1 RESEARCH BACKGROUND 8
1.2 ORGANIZATION BACKGROUND 10
1.3 RESEARCH OBJECTIVES 12
1.4 RESEARCH QUESTIONS 12
1.5 CROSS CULTURE TRAINING 12
1.6 CHAPTER SUMMARY ………………….……………………....……………………………………….................................14
CHAPTER 2: LITERATURE .....