Contents
This paper analyses the ‘Best Buy....Best job’ case study and provides answer to the following questions – - 1. Discuss the advantages and disadvantages of Best Buy’s different employee programs using Maslow’s hierarchy of needs theory, reinforcement theory and expectancy theory.
- 2. Assume that you and your other group members are the senior team at a large Best Buy Store and you want to ensure that the 50 employees at this store are motivated to make the customer-centric approach succeed.
- a. Discuss how your team would prepare and design motivating jobs, in terms of job enlargement and enrichment
- 3. To ensure that the customer centric approach is working, discuss how you would apply feedforward, concurrent and feedback controls at Best Buy.
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