Abstract 3
1. Introduction 4
2. Why outsourcing? 4
3. The current state of outsourcing 5
4. The process of outsourcing 5
4.1 The importance of method 6
5. The cost of outsourcing 7
6. What has gone wrong with outsourcing? 7
6.1 Failure to take a strategic approach 7
6.2 Absence of method 8
6.3 Failing to.....