Contents

• Introduction 3
• ERP implementation in Queensland Health Program 4
• Failure of the ERP 6
• Reasons for Failure 9
• Recommendations 13
• Conclusion 15
• References 17

Description

This assignment is based on the following case study –
The Case
In March 2010, Queensland Health, went live with their new payroll system - a SAP based Enterprise System. They were expecting this system to provide a smooth cross-over from their aging legacy system. Further benefits such as cost-savings were also expected. Rather than realising such benefits however, Queensland Health experienced one of the largest failures in recent ERP history. Queensland Health workers were left unpaid, overpaid or simply mis-paid and was the focus of public concern - as evidenced in the media - for some time. The very public failure of their ERP system cost Queensland Health in excess of $65 million. Now in 2011 Queensland Health is still suffering from their ERP system failure.
Your Task
From what you have learned in the course combined with your knowledge of the case you are to report on the reasons for Queensland Health’s failure. In short you are to answer the question “Why did Queensland Health’s ERP implementation fail?”. You should also provide advice on what Queensland Health should have done to prevent their spectacular ERP implementation failure. Additionally, with the benefit of hindsight you should also provide some judgments as to whether, at the time of their failure, Queensland Health should have persisted with their ERP implementation or followed an alternative route.
The report is to be written as though you are an external consultant. That is, you have the same information that anyone in the general public has. Note that you are not to rely solely on the Auditor Generals report to inform your argument. Indeed, unique insights not present in the Auditor Generals report - which you have gained from this study - are encouraged as are disagreements and/or refinements with the Auditor General's findings and recommendations. This report is intended as evidence of your ability to critique and develop an argument NOT a regurgitation of the Auditor General's report (although you may agree with him).