Analysis of the famous case study – The Container Store’s customer service: Recruitment & Training as competitive advantage

Number of Words : 4106

Number of References : 17

Assignment Key : RMT-8103

Contents

  • Content for this assignmentIntroduction 2
  • Content for this assignmentBackground 2
  • Content for this assignmentHigh commitment HRM and Performance 3
  • Content for this assignmentEmployment Security and Internal Labour Markets 3
  • Content for this assignmentSelective Hiring and Sophisticated Selection 4
  • Content for this assignmentExtensive Training, Learning and Development 6
  • Content for this assignmentEmployee Involvement, Information Sharing and Worker Voice 7
  • Content for this assignmentSelf-managed Teams 8
  • Content for this assignmentHigh Compensation Contingent on Performance 9
  • Content for this assignmentReduction of Status Differentials 10
  • Content for this assignmentIssues 10
  • Content for this assignmentFindings and Conclusions 11
  • Content for this assignmentReferences 14

Description

This paper answers the following question on the case study –
In recent years, there has been much interest in the notion of ‘best practice’ or ‘high commitment’ human resource management (HRM). Considering this premise provide a reasoned and academically underpinned analysis of how the container store fits with this ‘high commitment’ model and analyse the possible problems associated with a manager trying to link HRM to performance?

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