Contents

• Introduction 2
• ITIL v3 2
• Advantages of Quality Frameworks like ITIL v3 3
• Disadvantages of Quality Frameworks like ITIL v3 5
• Impact of Other Quality Frameworks on the Organization 6
• Effects of moving from ITIL v2 to ITIL v3 6
• Outsourcing ITSM facilities 7
• Conclusion 8
• References 9

Description

The organizations today have their reach across the globe and are spread across many countries. Unlike in the past, today’s global companies are not just run and controlled by individuals. The power is spread across the organization and various individuals are responsible for the fate of the company. In such a diverse background it is highly important for the management to ensure that the whole organization has the same culture and more importantly to keep the level of quality standard the same across the organization. Quality is a very broad concept and companies must define quality in terms of its products and services. This is the where the quality frameworks come into picture. Quality frameworks are guides are set of rules that help the organizations in total quality management.
This report is aimed at discussing ITIL v3 which is one such quality framework. The report discusses the advantages and disadvantages of ITIL v3. Also the effects of changing from ITIL v2 to ITIL v3 are discussed. The benefits of outsourcing ITSM activities are also briefed.