Contents
1. Understanding of CRM…………………………………3- 2. Benefits of CRM…………………………………………4
- 3. SAP CRM Solution for Businesses……………………5
- 4. Real Life Situation……………………………………….6
- 5. References
Description
This report is based on the following questions –
• What is CRM?
• The benefits that it offers
• Details about SAP’s CRM solution
• Provide two examples of companies that have implemented this component and any issues associated with this implementation. This should be obtained separately from SAP’s site to gain an impartial view.
