Contents

• This report is based on the following requirement -
• Description: A Critical Decision
• Choose an organisation and write a report for the board about a critical decision the organisation must make based on a current situation. Your report must include:
• Relevant background details of your organisation
• Analysis of the critical decision based on a current situation that your organisation
• must make
• Analysis of possible solutions
• Recommended decision
• Organisation Background:
• Based on public domain information, describe-
• Principal activities/functions and the sector it operates in
• Principal strategies
• Products and/or services offered
• Customers
• Marketing/public information initiatives undertaken
• Profitability / efficiency of the organisation.
• Organisation Analysis:
• Using public domain information-
• Use a balanced scorecard to evaluate at least 3 critical success factors in each of the following dimensions: financial, customers, internal business, and learning/growth.
• Analyse the top 5 to 8 significant costs of the organisation and what they relate to
• (quality, environment, staff, IT, premises etc.).
• Evaluate the performance of your organisation (based on relevant financial and non
• financial criteria such as financial performance, productivity, efficiency, customer satisfaction, legislative requirements and market share.
• Critical decision for the organisation:
• Based on your conclusions on strengths, weaknesses, opportunities and strengths from the background information –
• Analyse the threat or opportunity on which you believe the organisation needs to make a critical decision
• Include the information inputs (financial and non financial) that must be considered (including any concerns about their quality or reliability) to make that decision.
• Explain the time frame in which the decision needs to be made, implemented and evaluated.
• Describe any biases that are relevant and need to be avoided (as appropriate)
• Evaluate the financial impacts of the decision (or of not making the decision) in terms of costs, revenue and/or service levels
• Describe the relevant stakeholders in the decision (e.g. employees, shareholders, community, environment, regulators)
• Outline the decision making model(s) you are using. Analysis of possible solutions:
• Based on your definition of the opportunity / threat your organisation faces and the decision that must be made –
• Identify at least 3 potential solutions
• Analyse these potential solutions using at one financial and one non financial
• decision-making tool (or explain in detail how one financial and one non financial decision-making tool could be used to evaluate the alternatives).
• Note: You may use a decision-making tool that has not been described in this subject, but if you do, you must provide a description of the tool, its use, and why you have chosen it.
• Recommendation on the decision:
• Based on your evaluation of at least 3 possible solutions –
• Clearly formulate a recommendation
• Outline the expected results (financial and non financial)
• Evaluate the benefits that will accrue to the organisation if the board accepts your
• recommendation
• Summarise with a conclusion.

Description

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