- This report will analyze the famous case study - Xpresso Lube
It will answer the following questions on the case study -
1) Describe Xpresso Lube's service package.
2) How are the distinctive characteristics of a service operation is illustrated by Xpresso lube?
3) What elements of Xpresso Lube's location contribute to its success?
4) Given the example of Xpresso Lube, what other services could be combined to "add value" for the customer?
