- INDIVIDUAL TASK
This assignment is designed to enable you to
demonstrate an understanding of how the quality of
your processes, services and products affects the
financial performance of your organisation.
You will conduct a review of the literature in the subject
area of Quality Management. Specifically, you are to
identify the origins of the concept of the Cost of Quality
and to chart its development up to the present day.
Following your review, you are to critically evaluate the
relevance of The Cost of Quality to modern operations
management.
You will be expected to illustrate your discussion with
examples from the trade press and other authoritative
sources.
Finally, you will use a contemporary model to prepare an
estimate of the financial impact of the Cost of Quality to a
specific company.
Within a report format answer the following
questions:
1. Begin your discussion by defining the concept of the
Cost of Quality.
(5% of word count)
2. Prepare a literature review, charting the development
of the concept of The Cost of Quality from its inception
until the present day.
Ensure that you include references to at least 10 peer-
reviewed articles. You may also find relevant reviews in
the trade press and from other authoritative sources.
(45% of word count)
3. Critically review the assertion that “The Cost of Quality
is as relevant today as it has ever been”. Ensure that
your discussion presents both sides of the argument
and is appropriately referenced.
Two articles have been provided to assist you, but
these should not be the only sources that you cite.
(35% of word count)
4. Study the 2012 paper by Fons and prepare an estimate
of the Cost of Quality for your own company. If you are
not able to access the relevant financial data from your
own company, you may use average earnings data.
How does the result influence your view of the
relevance of the Cost of Quality?
(15% of word count)
2500 words
