- Operations Management
Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.
Operations management is chiefly concerned with planning, organizing and supervising in the contexts of production, manufacturing or the provision of services. As such, it is delivery-focused, ensuring that an organization successfully turns inputs to outputs in an efficient manner. The inputs themselves could represent anything from materials, equipment and technology to human resources such as staff or workers.
Tasks
Select an organization of your choice and answer the following questions:-
Describe the following critical decision points with appropriate examples to assess the current operations strategy of the selected organization. (25 marks)
Product development
Location
Layout
Human Resource and job design
Scheduling
Answer the two sections given below. (25 marks)
Section 1: Write short notes:-
Business Process Re-engineering (BPR)
Enterprise Resource Planning (ERP)
Role of IT in process improvement
Section 2:
Identify main business processes in the organization.
Document them with standard tools and diagrams. (Standard tools and diagrams are: Process Interaction Chart, Process Flow Chart, Responsibility Matrix, etc…).
Re-engineer the above processes for improvements.
Critically describe the Capacity Management in the organization. Support your answer with :
flexibility of the operations strategy to meet demand fluctuations
tactics to match the capacity with demand
business expansion considerations
complementary demand patterns to optimize organization resources including human resources
(25 marks)
Describe the following processes in the organization with an appropriate examples. (25 marks)
Supply chain management
Quality management
Innovation , Technology and Knowledge management
Inventory management
Customer service management

