- Prepare a report addressing the following concerns. Discuss the organization you are working with if the
question demands.
1.1 Explain the importance of effective operations management and quality management in achieving
organizational objectives
1.2 Evaluate the success of existing operations management and quality management processes of your
organization in meeting your organization’s overall strategic management objectives
1.3 Identify a quality improvement opportunity exist within your organization and
1.3.1 Plan a strategic quality change to improve organizational performance
1.3.2 Define resources, tools and systems to support business processes in a strategic quality
change you identified earlier
1.3.3 Evaluate the wider implications of planned strategic quality change in your organization
1.3.4 Design systems to monitor the implementation of a strategic quality change in your
organization
1.4 Select an already implemented quality change within your organization to answer to the following
questions
1.4.1 Discuss the implementation process and your experience on the implementation
process
1.4.2 Discuss how to embed a quality culture in your organization to ensure continuous
monitoring and development
1.4.3 Discuss the outcomes of the change efforts of the above initiative
1.4.4 Recommend areas for improvement to a strategic quality change that align with
organizational objectives
