- We will be visiting the Bell City Hotel, which is an establishment that consists of many different types of accommodation styles in the one complex. This report should compare the actual housekeeping operations of the properties with theory covered in class and through your own research. The report should address:
Overview of the hotel location, target markets, main facilities, average occupancy percent, etc.
Different styles of accommodation. Outline the facilities and amenities within each style of room visited.
Staffing numbers in housekeeping and front office and key positions.
Create an organizational chart for front office and housekeeping (appendix).
Staff employment: employment arrangement (e.g. casual, contract, etc), common shifts worked, rosters, etc.
Create a job description for the position of Executive Housekeeper (appendix).
Staff productivity standards in housekeeping
Procedure for servicing a guest room – create a procedure and standard, which sets out the logical order of steps to cleaning a room.
Include a diagram of the housekeeping trolley, which outlines products and equipment locations on the trolley.
These can be placed in the appendix.
Two housekeeping sub-routines (select 2 from below).
Room inspections by supervisors/management.
Public area cleaning; what is done, by whom, etc.
Special projects, e.g. periodical cleaning of carpets, furnishings, curtains, turning mattresses, etc.
Maintenance work-requests
Purchasing of cleaning products and equipment
Stock control within housekeeping, e.g. linen, guest amenities, cleaning products.
Communication between;
Front office and housekeeping.
The guest and housekeeping
Housekeeping and other departments
Training provided – select one position. Outline the training provided for the position.
Key challenges for managing the housekeeping area.
Technology
Technology used in housekeeping, e.g. software to manage staff, rooms, communication, etc.
Future trends in housekeeping
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