- The Case study must include :
1) Table of Content
2) Introduction / Background
Tips :World Custodial Agencies (WCA) is a privatized enterprise vendor for prison management, which was formerly Transcourt, a state-owned enterprise. After transformation of the organization, two groups of employees formed are the new WCA staff and Courties. Courties are the remaining Transcourt staffs who had decided to stay and accepted contracts with WCA. Violent confrontation happened between the two groups.
3) Discusssion & Identification of the issues
(What is the symtoms you can see based on the case study)
Tips :
* Existing staff had referred themselves as “Courties”.
* Courties had difficulties adapting to WCA’s management procedures.
* WCA stated to Courties that the past practices and styles of prison management were outdated.
* Courties felt that they were not appreciated or not taken seriously for their opinions and suggestions because none of their ideas are implemented.
* Courties had openly insulted WCA staff and vice-versa.
4)Primary Problem and Secondary Problem (USE 1 OD TOOL KIT)
Suggested OD TOOL KIT = Force Field Analysis
Tips :
* Restraint Forces: Courties’ existing practice and culture norms, identity differentiation, fear of change, rich experiences, adequate training qualification.
* Change Forces: New environment, latest prison management style, competitive market, modernized era, different social status.
*What is the Root Cause based on your case study ?
5)Diagnosis / Recomendation (USE 1 OD TOOL KIT)
Suggested OD TOOL KIT = Concept Fan
6)Conclusion
7)Reference (chicago style)
2500 words
