Contents

• 1. Introduction 2
• 2. Recipients of the Research 4
• 3. Suitability of Researcher for the Research 5
• 4. Research Review and Overview 6
• 5. Research Methodology 7
• 5.1 Research Question 9
• 5.2 Research Hypothesis 10
• 5.3 Research Objectives 11
• 5.4 Research Design 12
• 5.5 Methods of data collection 13
• 5.6 Research Philosophy 15
• 5.7 Research Approach 16
• 5.8 Research Strategy 17
• 6. Population and Sample 19
• 7. Data Collection, Editing & Coding 19
• 8. Time, Cost and Project Management 20
• 9. Is the Research New and Relevant? 20
• 10. References 22
• 11. Appendices 25
• 11.1. Gantt Chart 25

Description

Industrial revolutions of the 18th and 19th century gave rise to the dynamic manufacturing industry. Manufacturing industry refers to those industries which indulge in the manufacture of products or goods that serve as goods for sale to the customers or as products that will be used in production processes in other manufacturing industries. Manufacturing industries have been a dominant force in the world economy in the past century. They have created millions of employment opportunities world wide. Manufacturing industries account for a significant share in global markets. The way manufacturing industry rose to for the industrial revolution, lately manufacturing industry has given rise to the service industry which threatens to overtake the manufacturing industry. Service industry refers to those industries which offer services to the customers. Their products are intangible and are of great demand. Lately the debate has been raised that the service industry is overtaking manufacturing industry and the manufacturing industry will soon stagnate. To understand the impact of the industries in each other, first the difference between the two must be understood. The difference between the manufacturing industry and the service industry is that manufacturing industry produces products that are tangible and that of service industry are intangible. For example, automobile industry is a manufacturing industry which manufactures automobiles for the use by the consumers and airlines industry is a service oriented industry which offers transport service to its customers. Taking this example further, an automobile that is manufactured by the automobile industry is a tangible product and has greater shelf life. A customer of the automobile industry will not return to the company for at least 3 to 4 years. Whereas in the airline industry, the service offered by the company is intangible and the shelf life is very less. The customer of a airline industry returns to the company for services depending on the his or her requirements which may vary is more consistent than the customer of the manufacturing industry.
The above difference clearly demonstrates that the service industry is growing faster than the manufacturing industry. But manufacturing industry is not stagnating or coming to a stand still. The fact to be understood here is that the service industry has grown out of manufacturing industry and is dependent on it. That is for an airline industry to offer service, first airplanes have to be built and that happens in the manufacturing industry. Similarly for a voice service provider is dependent on the telephone device manufacturer. So the fact to be understood here is that service industry is growing faster and is more dynamic than the manufacturing industry. But at the same time it is the growth of the manufacturing industry that is slowing down but not the entire industry is stagnating. There are new products coming and which will also lead to more services. Another factor to be considered here is that most of the manufacturing industries in-house activities are now being outsourced to companies from the service industry. This has lead to a decrease in the working population in the manufacturing industry.
The human resource in both these industry are very different from each other. The manufacturing industry demands human resource with specific and defined skills and knowledge, where in the service industry demands work force which is more dynamic. The requirements in the service industries are a lot more different than that in the manufacturing industry. The work force in the manufacturing industry does not usually communicate with the end user or the consumer. But in the service industry, communication and inter personnel skills play a very important role as the work force in the service industry interacts constantly with the end user or the consumer. The requirements of the service industry are ever changing and more challenging in the aspect that it demands multi tasking.
The dissertation discusses the dependency of the service industry on the manufacturing industry and how it has grown on to become a bigger industry than the manufacturing industry. The paper also discusses the changing human resource in the two industries and the challenges in the human resource management in the service industry. It also recommends ways for the human resource teams to adapt to the service industry.