Introduction 4
About the organization 4
Section 1: 5
Role of operations management 5
Existing operation management process 6
Section 2 7
Quality management in an organization 7
Importance 7
Existing quality management system at McDonalds 8
Total quality management 8
Supplier quality management system 8
Quality control 9
Section 3 9
Plan a strategic quality change in an organization 9
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