1. Introduction 3
2. Information technology management 3
3. Emerging technologies 5
4. The impact of new and emerging technologies on IT management 6
4.1. Communication 6
4.2. Inventory management 7
4.3. Data management 7
4.4. Customer relationship management 8
4.5. Knowledge management 8
5. Advantages 9
6. Disadvantages 9
7. Future prospects 10
7.1. Robot technology 10
8. Conclusion .....
