Contents

• About the Organization 03
• 2. Organization Development and Change
• Significant changes in Flyjac & its main drivers 04
• 3. Management objectives in making the changes
• Need of Change in organization 08
• Objectives of the change 09
• Highlights of the real time ERP applications 09
• 4. Process of Change Management 10
• 5. Organizational change and knowledge management 13
• 6. Measuring success of implementation 15

Description

Either for the organisation you currently work for OR for an organisation with which you are familiar:
• Briefly describe a significant organisational change which has occurred within the last 5 years. Identify the main internal and external drivers of the change.
• Outline the key management objectives in making the change. Using the most appropriate course materials demonstrate how managers determined the requirements for change and the most effective response.
• Evaluate how effectively the process of change was managed. How appropriately was any resistance to it managed?
• Assess to what extent the change was successful in meeting its objectives. Assess the need for any further related changes.