Introduction 3
Mission Statement 4
Situation Analysis 4
a. Internal environment 4
Products/Services 4
Financial Situation 5
Non-Financial situation 5
Cannels 5
b. External environment 6
Markets 6
Competitive environment 6
Economic environment 6
Demographic environment 7
Social and cultural environment: 7
Political and legal environment 7
Technological environment 7
c. SWOT analysis.....
