Introduction 3
Summary of the case 3
Present loan approval process analysis of the bank using service blue print concept 4
Stage 1 4
Stage 2 5
Stage 3 5
Stage 4 6
Stage 5 6
Critical review of literature on the operation management problems of the bank 8
Problem identification in the loan approval process of the bank 11
Implementation of the new plan of loan approval process 14
Recommend.....
