Contents

• Introduction 2
• Knowledge Management 2
• Analysis of Infosys’ Knowledge Management 3
• Recommendations 5
• Conclusion 6
• References 7

Description

This report is based on the following requirement -
You are required to select an organisation and prepare a report, together with recommendations based on the following scenario.
1. You have been hired by your company to consult on its knowledge management practices.
2. Criticallydiscussthecurrentknowledgemanagementprocessesofyour chosen organisation, considering both the relative strengths and weaknesses. If there is no systematic process, identify elements that resemble appropriate KM concepts and provide appropriate comment
3. Assume that your organisation has decided to make knowledge management a strategic issue; that is, the organisation aims to make knowledge management a long term competitive advantage for itself.
4. Provide appropriate relevant recommendations based on your findings.
In your report, you should include discussion on the following:-
a. The use of knowledge in society – to what degree is the organisation able to leverage of this for competitive advantage (this may be at the industry or sector level and/or a National level)
b. Dissemination of knowledge and relative ‘shelf life’ (this will vary from industry to industry). Discuss how the organisation should mitigate
against ‘obsoledge’. You should also consider the distinction between tacit and explicit knowledge.
c. What is the risk of change? Discuss labour market segmentation including various labour markets which may be exploited for competitive advantage. What are the long term consequences of an increasingly knowledge based society?
d. Human and social capital within the organisation. You may also discuss CSR concepts and the benefits to society as a whole. The relevance of this will depend on the organisation and context.
e. Consider aspects of macro policy development in economics and employment and how the organisation can ensure it is has capability to adapt.
5. Alternatively, you may choose to research a topic or area of interest to you. You must discuss you proposal with your lecturer and seek approval first.
6. Your report should be based on the following principles
a. Base your judgements on specific findings discussed in various
readings and lectures, supported by your own research.
b. Your recommendation for change must be supported by further
readings relevant to the company or industry.
c. You are required to appropriately reference your paper using the Harvard style of referencing.