Contents
Introduction 2- About Vodafone Group Plc Call Centers 2
- Labor Process Theory 3
- Actor Network Theory 7
- Conclusion 10
- References 12
Description
The paper discusses the influence of technological interventions in Vodafone Group Plc call center with the help of labor process theory and actor-network theory. The paper discusses how Vodafone Group has seen a transition from their legacy systems to the new systems and the influence of the various factors on the labor and capital and how the network of the organization operates with the various elements of the organization and the latest technologies.
